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Telecom Providers Promise To Tackle Services Challenges - Science/Technology - YukHub

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Telecom Providers Promise To Tackle Services Challenges by admin: 08:46am On 2 Feb
Major Telecom service
providers in Nigeria
have promised to
tackle all abnormalities
associated with their
services to ensure
maximum service
satisfaction to their
customers.
The representatives of
MTN, Etisalat and Airtel
made the commitment
on Thursday in Keffi,
Nasarawa state, at
the 25th Edition of
Consumer Town Hall
Meeting organised by
the Nigeria
Communication
Commission (NCC).
They commended NCC
for organising the
programme adding
that, “it offers them
another platform to
have direct interaction
with their customers.”
The trio networks
promised to seriously
attend to whatever
complaints their
customers made in the
next couple of months.
Nazir Tukur, the MTN
Customer Relationship
Manager in charge of
North Central Zone,
said they had social
media platform in
addition to customer
care number ‘180’ for
complaints.
He further said they
the major telecom
service providers also
established offices in
all the 774 local
government areas of
the country for the
customers to access
whatever services
they needed.
Similarly, Ibrahim
Kastina, the Etisalat
Regional Sales Manager
in charge of Benue
Region, said consumers
could table their
complaints to their
social media platform in
addition to customer
care number ‘200’.
He said Etisalat was
working seriously to
improve its services to
be the best in the
country.
In the same vein,
Ekundayo Fatoki, the
Airtel Business
Manager in charge of
North-Central, assured
customers that all their
complaints, tabled,
would be addressed.
However, some
customers, such as
Joshua Musa have
decried the alarming
rate of exploitation by
the network providers
and called on the
Federal Government,
through NCC, to save
Nigerians from the
providers.
Francisca Oche and
Jerry James customers
of Etisalat and Airtel,
respectively called on
NCC to start producing
airtime to curtail the
access of telecoms
providers.
The duo said the
providers consumed
peoples’ data without
regard to regulations or
the rights of the
consumers and called
on NCC to come for the
rescue.
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